Support

Contact support

Use Support in the mobile app to create a ticket, check its status, and read or reply to responses. You can also email support@ournexteverything.com. Include only what is needed to explain the issue. Never send a password, verification code, payment-card number, Social Security number, driver's license, private verification image, private acceptance link, or delivery address.

Access and optional verification help

Review How Access Works for Free access, Premium features, rewarded ads, and optional identity verification. Eligible adults can enter Free after completing the ordinary account requirements. The first legitimate Premium activation or one friend joining through your invite permanently unlocks access to attempt identity verification. Premium cancellation does not remove that access. Only a successful verification result confirmed by Our Next Everything makes a member Verified. Contact support if a verification result remains under review or the app says support action is required.

Invites, Verification & My Style

Review Invites, Verification & My Style. Invite one friend who joins to permanently unlock verification. My Style stays locked until your own successful verification. Once verification permanently unlocks My Style, Free members can watch a rewarded ad for a pack for 24 hours; renewal starts a fresh 24 hours without stacking. Premium makes verification available right away. Complete your own verification before using My Style; once verified, active Premium lets you use packs without rewarded ads. Complete your own verification to earn the current Verification Reward pack permanently when available. The app shows whether a reward is currently selected. A referral signup or Premium alone does not grant the pack or make you Verified. Your friend does not need to verify; sharing or clicking alone does not count.

When contacting support, share only your own account details and the referral activity shown in your app. Do not send a referred member's email, phone number, identity documents, private verification material, password, or verification code.

Safety concerns

If there is immediate danger, contact local emergency services. Review the Safety Center and Community Guidelines.

For suspected child sexual abuse, exploitation, grooming, sextortion, trafficking, sexualization of a minor, or CSAM, use the in-app Report and Block controls and review the Child Safety Standards. Email support with “Child safety” in the subject. Do not email or redistribute suspected CSAM.

Historical account records

For a question about a prior transaction, retired service, or an existing account balance, use historical account support or contact support with your own account reference. Historical records and applicable support obligations remain preserved.

Account deletion

Use the account deletion request page. Our Next Everything may verify identity and retain limited records when security, legal, accounting, dispute, historical fulfillment, refund, or legal-hold obligations require it.