Support

Contact support

Use Support in the mobile app to create a ticket, check its status, and read or reply to responses. You can also email support@ournexteverything.com. French support is available. Write in French through Support in the app or by email; we will respond in French, whatever your app language. Include only what is needed to explain the issue. Never send a password, verification code, payment-card number, government identification number or document, private verification image, private acceptance link, or delivery address.

Access and optional verification help

Identity verification is temporarily unavailable in Canada. You can still discover, match, and chat. Premium does not enable identity verification in Canada. Review How Access Works for Free access, Premium features, rewarded ads, and optional identity verification. Eligible adults can enter Free after completing ordinary account requirements. Active Premium includes identity verification access where available; payment does not guarantee a successful result. Only successful verification confirmed by Our Next Everything makes a member Verified and increases the photo allowance from three to six. Verified status remains after Premium ends, subject to account-integrity and safety rules. Contact support if a verification result remains under review or the app says support action is required.

My Style

Review My Style. Referrals preserve attribution and invite history; they do not provide verification access. My Style does not require verification. Free members can browse and preview ordinary My Style and complete an available rewarded ad to use a pack for 24 hours. Renewal starts a fresh 24 hours without stacking. Active Premium includes ordinary My Style without rewarded ads. Successful verification separately earns the current Verification Reward pack permanently when available. The app shows whether a reward is selected. A referral signup or Premium alone does not grant that pack or make you Verified.

When contacting support, share only your own account details and the referral activity shown in your app. Do not send a referred member's email, phone number, identity documents, private verification material, password, or verification code.

Safety concerns

If there is immediate danger, contact local emergency services. Review the Safety Center and Community Guidelines.

For suspected child sexual abuse, exploitation, grooming, sextortion, trafficking, sexualization of a minor, or CSAM, use the in-app Report and Block controls and review the Child Safety Standards. Email support with “Child safety” in the subject. Do not email or redistribute suspected CSAM.

Historical account records

For a question about a prior transaction, retired service, or an existing account balance, use historical account support or contact support with your own account reference. Historical records and applicable support obligations remain preserved.

Account deletion

Use the account deletion request page. For privacy rights, the Owner / Privacy Contact uses this same Support process. Only reasonably necessary non-biometric identity checks may be requested. Neither Verified status nor a new identity verification session is required. Do not email identity documents. Our Next Everything may retain limited records when security, legal, accounting, dispute, historical fulfillment, refund, or legal-hold obligations require it.